Unlock Korea Terms and Conditions

Chapter 1: General Provisions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to set forth the rights, obligations, responsibilities, and other necessary matters between Unlock Korea (hereinafter referred to as the “Company”) and its “Members” in connection with the use of all services (hereinafter referred to as the “Services”) provided on the website (https://unlockkorea.kr, hereinafter referred to as the “Site”) operated by the Company.

Article 2 (Definition of Terms)

“Site” refers to the virtual place of business established by the Company using information and communication facilities such as computers to provide “Services” to “Members,” and it is also used to mean the business operator that runs the “Site.”
“Services” refers to travel-related products, information, and all accompanying services provided by the “Company” to “Members” through the “Site.”
“Member” refers to a customer who accesses the “Site,” enters into a service agreement with the “Company” in accordance with these Terms and Conditions, and uses the “Services” provided by the “Company.”
“Non-member” refers to a person who uses the “Services” provided by the “Company” without registering as a “Member.”
“ID (Username)” refers to a combination of letters and numbers chosen by a “Member” and approved by the “Company” for the identification of the “Member” and their use of the “Services.”
“Password” refers to a combination of letters or numbers chosen by the “Member” to verify their identity as the “Member” corresponding to the assigned “ID” and to protect their confidentiality.

Article 3 (Specification and Revision of the Terms)

The “Company” shall post the contents of these Terms and Conditions, its company name, address of its place of business, name of its representative, business registration number, contact information, etc., on the initial service screen (front page) of the “Site” for “Members” to easily access. However, the full contents of the Terms and Conditions may be made available to “Members” through a connected screen.
The “Company” may amend these Terms and Conditions to the extent that it does not violate relevant laws such as the 「Act on Consumer Protection in Electronic Commerce, etc.」, the 「Regulation of Standardized Contracts Act」, and the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」.
When the “Company” amends the Terms, it shall provide notice of the effective date and the reason for the amendment, along with the current Terms, on the initial screen of the “Site” from 7 days prior to the effective date until the day before the effective date. However, if the amendments are unfavorable to the “Member,” a grace period of at least 30 days shall be provided.
The “Member” has the right to refuse the amended Terms. If a “Member” does not agree to the amended Terms, they may request to withdraw their membership (terminate the agreement). If the “Member” continues to use the “Services” after the effective date of the amended Terms, they shall be deemed to have agreed to the changes.

Chapter 2: Membership Registration and Management

Article 4 (Membership Registration)

A user wishing to register as a “Member” shall apply for membership by filling out the member information according to the registration form set by the “Company” and then expressing their agreement to these Terms and Conditions.
The “Company” shall register as a “Member” any user who applies for membership as described in Paragraph 1, unless they fall under any of the following categories:

The applicant has previously lost their membership status under Article 5, Paragraph 3 of these Terms.
The registration details contain false information, omissions, or errors.
It is judged that registering the applicant as a “Member” would present a significant technical hindrance to the “Company.”

The membership agreement is deemed to be established at the moment the “Company’s” approval reaches the “Member.”

Article 5 (Membership Withdrawal and Disqualification)

A “Member” may request to withdraw from the “Company” at any time, and the “Company” shall process the withdrawal immediately.
If a “Member” engages in any of the following acts, the “Company” may restrict or suspend their membership status:

Registering false information upon application.
Failing to pay on the due date for goods purchased through the “Site” or other liabilities incurred in connection with the use of the “Site.”
Threatening the order of e-commerce by interfering with another person’s use of the “Site” or by stealing their information.
Using the “Site” to perform acts prohibited by law or these Terms, or acts contrary to public order and morals.

If, after the “Company” has restricted or suspended a membership, the same act is repeated twice or more, or the reason for suspension is not rectified within 30 days, the “Company” may disqualify the membership.

Chapter 3: Service Use Agreement

Article 6 (Provision and Change of Services)

The “Company” shall perform the following tasks:

Providing information on travel products and related goods or services, and concluding purchase agreements.
Providing goods or services for which a purchase agreement has been concluded.
Other tasks designated by the “Company.”

In the event that a product is sold out or its technical specifications change, the “Company” may change the content of the product to be provided under future agreements. In this case, the “Company” shall immediately announce the changed content and the date of provision at the location where the current product information is posted.

Article 7 (Interruption of Services)

The “Company” may temporarily interrupt the provision of “Services” in the event of maintenance, replacement, or breakdown of information and communication facilities such as computers, or a disruption of communication.
If the “Services” can no longer be provided due to a change in business type, abandonment of the business, integration between companies, or other reasons, the “Company” shall notify the “Members” and compensate consumers according to the conditions originally presented by the “Company.”

Article 8 (Purchase Application)

A “Member” shall apply for a purchase on the “Site” through the following or similar methods, and the “Company” shall provide the following information in an easily understandable manner for the “Member” making the purchase application.

Search and selection of product(s).
Input of name, address, phone number, email address (or mobile phone number), etc.
Confirmation of the contents of the terms, services with limited cancellation rights, and costs such as delivery fees.
An indication of agreement to these Terms and confirmation or refusal of the matters in item 3 above.
Application for the purchase of product(s) and confirmation thereof, or agreement to the “Company’s” confirmation.
Selection of payment method.

Article 9 (Reservation Confirmation and Establishment of Contract)

When a “Member” applies for a travel product reservation through the “Site” and completes the payment, it is considered to be in a ‘Reservation Requested’ status.
After the ‘Reservation Requested’ status, the “Company” or its affiliates will check the availability with local suppliers such as airlines, accommodations, and tour operators, and then send a reservation confirmation (or notification of unavailability) to the “Member” via email, SMS, or other available means of notification.
The contract is deemed to be established at the moment the ‘Reservation Confirmation’ notice, as per Paragraph 2, reaches the “Member.”
If a reservation is not possible due to local circumstances, the “Company” shall immediately notify the “Member” and process a full refund of the amount paid. The “Company” may not approve a purchase application if it is impossible to secure the reservation or if it falls under any of the following:

The application contains false information, omissions, or errors.
A minor purchases goods or services prohibited by law.
It is judged that approving the purchase application would present a significant technical hindrance to the “Company.”

Article 10 (Payment Methods)

Payment for goods or services purchased on the “Site” can be made using any of the available methods from the following list:

Credit card payment
Bank transfer
Other electronic payment methods designated by the “Company.”

Article 11 (Right of Cancellation, Termination, and Refund Policy)

A “Member” may cancel their purchase application or terminate/rescind the purchase agreement (hereinafter “Cancellation, etc.”) in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」 and these Terms and Conditions.
[For General Goods] A “Member” who has concluded a contract for the purchase of goods, etc., with the “Company” may cancel their application within 7 days from the date of receiving the confirmation notice. However, notwithstanding the cancellation period in Paragraph 1, Cancellation, etc., is not permitted in the following cases:

The goods are lost or damaged due to a cause attributable to the “Member.”
The value of the goods has significantly decreased due to the “Member’s” use or partial consumption.
The value of the goods has significantly decreased over time, making resale difficult.

[For Travel Products] Unlike general goods, a separate cancellation fee may be charged for travel products depending on the timing of cancellation after reservation confirmation. This will be based on the Standard Terms and Conditions for Overseas Travel and Standard Terms and Conditions for Domestic Travel. The “Company” applies the following as its basic cancellation fee policy, but if there are special terms from individual suppliers (airlines, hotels, local tours, etc.), those terms may take precedence and will be separately stated on the product detail page.

a. If the traveler requests cancellation of the travel contract (Example for domestic travel):

Notification up to 5 days before the travel start date: Full refund.
Notification up to 4 days before the travel start date: 10% of the total product price will be charged as a penalty.
Notification up to 3 days before the travel start date: 20% of the total product price will be charged as a penalty.
Notification up to 2 days before the travel start date: 30% of the total product price will be charged as a penalty.
Notification up to 1 day before the travel start date: 50% of the total product price will be charged as a penalty.
Notification on the day of travel or no-show: 100% of the total product price will be charged (no refund).
b. Special Provisions: For products that incur advance costs, such as airline ticket issuance or specific accommodation reservations, a separate cancellation fee policy that supersedes the basic policy may apply. The “Company” will clearly state this on the product detail page.

If the contract cannot be fulfilled due to force majeure events such as natural disasters, epidemics, or flight cancellations, the “Company” will refund the full travel fee paid. However, even in such cases, some fees may be incurred according to the regulations of local suppliers, and the “Company” will do its best to resolve this.

Article 12 (Travel Insurance)

To ensure the safe travel of its “Members,” the “Company” provides travel insurance based on the following criteria:

For travel products including one or more nights of accommodation: The “Company” will enroll the “Member” in a travel insurance plan at its own expense. The details of the insurance coverage and scope will be stated on the product detail page or through a separate notice.
For 1-Day Trip products: No separate travel insurance is provided. “Members” are encouraged to purchase travel insurance individually if needed.

Personal information collected for insurance enrollment (e.g., name, resident registration number) will be used solely for the purpose of insurance enrollment and will be managed securely in accordance with relevant laws.

Chapter 4: Obligations and Responsibilities

Article 13 (Obligations of the Company)

The “Company” shall not engage in acts prohibited by law and these Terms or contrary to public order and morals, and shall do its best to provide “Services” continuously and stably as set forth in these Terms.
The “Company” must have a security system to protect the “Member’s” personal information (including credit information) so that “Members” can use the internet services safely.
If the “Company” causes damage to a “Member” through unfair labeling or advertising practices as defined in Article 3 of the 「Act on Fair Labeling and Advertising」 regarding its products or services, it shall be liable for compensation.

Article 14 (Obligations of the Member)

“Members” shall not engage in the following acts:

Registering false information upon application or when making changes.
Stealing the information of others.
Altering information posted on the “Site.”
Transmitting or posting information (such as computer programs) other than that specified by the “Company.”
Infringing on the copyrights or other intellectual property rights of the “Company” or third parties.
Damaging the reputation of or interfering with the business of the “Company” or third parties.
Disclosing or posting obscene or violent messages, images, audio, or other information contrary to public order and morals on the “Site.”

Chapter 5: Copyright and Dispute Resolution

Article 15 (Copyright of Posts)

The copyright for any post, including reviews, photos, questions, and information, created by a “Member” within the “Site” (hereinafter “Posts”) belongs to the “Member” who is the author of the “Post.”
By registering a “Post” on the “Site,” the “Member” is deemed to have granted the “Company” a non-exclusive, worldwide, royalty-free license to use the “Post” for the following purposes. The “Company” shall only use this license for the purpose of operating, promoting, and improving the “Services.”

a. Scope of Use: To copy, distribute, display, transmit, and create derivative works (such as editing, summarizing, etc.) of the “Post” on the “Site,” social media channels operated by the “Company” (e.g., Instagram, Facebook, blogs), and affiliated channels.
b. Purpose of Use:

To display the “Post” to other “Members” within the “Service” to provide product information.
To use as marketing material for the promotion of the “Service” and the “Company.”
To use as analysis data for service improvement and new service development.
c. Period of Use: During the period the “Member” uses the “Service” and even after membership withdrawal, to the extent necessary for the operation and promotion of the “Service.”

A “Member” may at any time request the deletion of their “Post” through customer service or management functions within the “Site,” and the “Company” shall take action to delete the “Post” without delay. However, the “Post” may remain in promotional materials or other results that were already produced at the time of the deletion request.
The “Company” will not use a “Member’s” “Post” for commercial purposes other than those specified in Paragraph 2 without the “Member’s” separate consent.

Article 16 (Attribution of Copyright)

Copyrights and other intellectual property rights for works created by the “Company” belong to the “Company.”
“Members” shall not use information obtained through using the “Site,” for which intellectual property rights belong to the “Company,” for commercial purposes by means of reproduction, transmission, publication, distribution, broadcasting, or other methods, nor allow a third party to use it, without the prior consent of the “Company.”

Article 17 (Dispute Resolution)

The “Company” will prioritize the handling of complaints and opinions submitted by “Members.” However, if a prompt resolution is difficult, the “Company” will immediately notify the “Member” of the reason and the expected timeline for resolution.
In the event of a dispute in e-commerce between the “Company” and a “Member,” if the “Member” files a request for damage relief, the case may be subject to mediation by the Fair Trade Commission or a dispute mediation body commissioned by the provincial governor.

Article 18 (Jurisdiction and Governing Law)

Lawsuits concerning e-commerce disputes between the “Company” and a “Member” shall be under the exclusive jurisdiction of the district court governing the “Member’s” address at the time of filing. If the “Member” has no address, it shall be the court governing their place of residence.
Korean law shall apply to e-commerce lawsuits filed between the “Company” and a “Member.”

Addendum

These Terms and Conditions shall become effective on July 15, 2025.